01Who this policy covers
This Privacy Policy explains how Cypress Roofing & Exteriors ("Cypress," "we," "us," or "our") collects, uses, and shares information when you visit our website, request an inspection or estimate, communicate with us by phone, text, or email, or otherwise interact with our business. By using our website or services, you agree to the practices described here.
02Information we collect
Information you give us
- Contact details such as your name, mailing or property address, phone number, and email address.
- Property and project information you share with us, including roof or exterior condition, photos, and insurance claim details.
- Communications you send us through web forms, phone calls, text messages, email, or social media.
- Financing or payment information you choose to provide (payment card details are handled by our payment and financing partners, not stored by us).
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring links, collected through cookies and similar technologies.
Information from third parties
- Lead, contact, and property data from service providers, data vendors, and public or commercially available records that help us identify and reach property owners who may need roofing or exterior services.
- Information from advertising and analytics partners about how you found us.
03How we use information
We use the information we collect to:
- Respond to your inquiries and schedule inspections, estimates, and service appointments.
- Prepare quotes, perform work, process payments, and support insurance claims.
- Send service updates, reminders, follow-ups, and customer-satisfaction or review requests.
- Send marketing and promotional communications by mail, phone, text, or email, where permitted by law and your preferences.
- Operate, maintain, and improve our website and business operations.
- Detect and prevent fraud, and comply with legal and contractual obligations.
04Text messaging (SMS)
If you provide your mobile number and consent to receive text messages, we may send you appointment scheduling, service updates, follow-ups, and — where you have opted in — promotional messages.
- Consent is not a condition of purchase. You are not required to agree to receive marketing texts in order to buy any product or service from us.
- Message frequency varies based on your interactions with us.
- Message and data rates may apply from your carrier.
- Reply STOP to any message to opt out, or HELP for assistance. After you text STOP, we will send one confirmation message and then stop sending texts unless you opt back in.
- Carriers are not liable for delayed or undelivered messages.
- Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. All other categories of data sharing described in this policy exclude text-messaging originator opt-in data and consent.
05Email communications
We may send transactional emails related to your inquiries and projects, as well as commercial and marketing emails. Every commercial email we send includes a clear way to unsubscribe and identifies us as the sender, consistent with the U.S. CAN-SPAM Act. You can opt out of marketing emails at any time using the unsubscribe link in any message or by contacting us directly; we will continue to send transactional or service-related messages necessary to complete your requests.
06Cookies & analytics
Our website uses cookies and similar technologies to remember your preferences, measure traffic, and understand how visitors use the site. We may use analytics and advertising services that set their own cookies. You can control cookies through your browser settings; disabling them may affect how the site functions.
08Data retention
We keep personal information for as long as needed to provide our services, maintain business and warranty records, resolve disputes, and meet legal, tax, and accounting requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it.
09Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
10Your choices & rights
- Opt out of marketing emails using the unsubscribe link or by contacting us.
- Opt out of text messages by replying STOP.
- Request that we update or correct your contact information.
- Request access to or deletion of your personal information, subject to applicable law and our recordkeeping obligations. Depending on your state of residence, you may have additional rights; contact us to exercise them and we will respond as required by law.
11Children's privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will delete it.
12Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and post the updated policy on this page. Your continued use of our website or services after changes take effect means you accept the revised policy.
13Contact us
Questions about this Privacy Policy or your information? Reach us at:
Cypress Roofing & Exteriors
Athens Office: 22923 Hwy 72, Athens, AL
115 Tabbs Drive, Muscle Shoals, AL 35661
102 Fourth Ave NE, Cullman, AL 35055
Office: (256) 588-8456
Main office: (256) 633-7140
Email: Info@CypressRoofingandExteriors.com